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0328 943 085

You are in store: HCM - Estella

TERMS & CONDITIONS

  • The E-commerce website (https://shop.annam-gourmet.com/) is managed by Gourmet Distribution Co., Ltd (“Annam Gourmet”).
  • All products on our website fully comply with the Government regulations. We guarantee not to sell counterfeit or illegal products without custom claimed, and unknown origin goods. Our products are qualified in line with strict technical standards, quality control, and food safety, product origins and labels. All activities on the website are conducted publicly, transparently, and legitimately.
  • By accessing and using this website, you acknowledge that you understand and agree with these Terms and Conditions. Annam Gourmet reserves the right to amend, change, edit, add or remove any part of these Terms and Conditions at any time ("Changes"). Any such Changes will be effective immediately upon public posting without prior notice. And when you continue to use the website, it means you accept such Changes after public posting.
  • When accessing our website, the Customer must ensure you are at least 15 years of age or access under a parent or legal guardian's supervision. Customers guarantee that you have fully the legal capacity of a natural person to establish and exercise and perform civil transactions in accordance with the prevailing regulations and laws.
  • Annam Gourmet offers 3 platforms to place online orders: Order directly at the Annam Gourmet’s stores, via our hotline or website ecommerce.
  • Annam Gourmet has the right to refuse orders, notably in case of unpaid invoices or insolvency.
  • Exact full name, address, and phone number are strictly requested.
  • Customers shall be advised not to place the same orders on the website, via hotline, and at stores parallelly.
  • Orders made over the weekend might be a bit longer in delivery according to the traffic
  • Orders made outside business hours will be processed the next day
  • In case customers need the goods urgently, please contact the store hotline to order directly, or visit the nearest store.
  • - Step 1:  Select the product you want to buy => Click cart icon or “Add to cart”
  • - Step 2: After choosing items, please check price and quantity of items carefully before clicking “Process to check out”
  • - Step 3: Fulfill necessary information of order form
  • - Step 4: Choose the “Shipping method”. Then we offer you  the following payment methods:
    • a. Credit card on delivery: pay directly to the shipper when you receive the product.
    • b. Transfer by bank/ATM before your order is shipped.
  • Annam Gourmet makes every possible effort to ensure delivery to customers as soon as possible by delivery service.
  • Free shipping for orders from 1.000.000 VND, applied for the areas below 10km from Estore within Hanoi, HCMC.
  • Other delivery fees will be different, depending on the area. The specific fee will be shown when you proceed your order on the website.
  • Please contact us via Hotline: 1900 63 64 31 to be supported for cancellation order
  • Annam Gourmet makes every possible effort to ensure the fastest delivery to our customers by Annam Gourmet ’s drivers and delivery service.
  • Free shipping for orders from 1.000.000 VND and below 10 km
  • For others under 1.000.000 VND, the shipping fee will be shown when you process your order on the website.
  • Central areas of HCMC, Hanoi with delivery express: 1-3 hours
  • Out of delivery zones and other provinces: : Depends on the distances
  • Customers must be responsible for checking and confirming the conditions, quality, the quantity of the items.
  • In case of non-arrival or missing items, customers are advised to contact Annam Gourmet within 24 hours.
Reasons for accepting returns:
  • The product return is only applicable in case the customer receives the product incorrectly with the order, or the product is defective from Annam Gourmet's side.
  • Errors in quantity, information, and models compared with the orders.
  • Error form: deformation, scratches, stains, cracks.
  • Error due to manufacturer.
Conditions for accepting exchange and return:
  • Customers need to provide pictures of the products to be returned for Annam Gourmet to check, verify, and review the return.
  • Damaged or defective products from Annam Gourmet
  • Must be made within 24 hours since purchase
  • Original products and receipts must be presented
  • Products have not been used and still have guarantee seal/stamp
  • Accept to return at Ecom store which customer buy product only, can not buy product from this store but return on another Annam Gourmet
Cases of not accepting exchange and payment:
  • For reasons of Food Safety & Security, we cannot accept exchanges: Fresh products, Spirit or those that have been bought on Promotion/ Discount.
  • Damaged products, poor quality due to improper storage by customers
  • The product has been stripped of the stamp, the wine bottle is cracked, and it no longer retains its original form.
  • The product has expired and allows a return
  • The customer dislikes the product unless otherwise stated.
Time of Supporting:
  • The customer agrees that the product must be carefully checked for appearance and quantity when an employee or delivery service driver arrives. Customers have the right to refuse to receive the product if found error from Annam Gourmet, and notify Annam Gourmet within 24 hours for assistance with handling, refunding, exchange or refund.
  • Because of product characteristics, once the customer signs the product confirmation, the customer agrees that the product will not be exchanged for the product.
Return processing procedure:
  • Customers need to return the products at the same store you purchase the products.
  • Customers need to bring the products to the store to conduct status verification.
  • Processing time for exchange transactions within 2-5 working days from the date of receipt of the return request and verification of product status.
  • The value of the product exchanged equal to or higher than the value of the product purchased previously.
  • If the product is accepted for exchange/return, please place a new order on the website with the product to be exchanged and proceed with payment.
Refund:
  • Refund processing time (if any) depends on the processing time of the payment gateway unit and the payment bank. Usually, it will take 5-7 working days, or up to 45 working days depending on the domestic or international payment card, and counting from the date of receiving the customer's request.
  • In case of cashback to foreign bank cards, rates and fees may apply at the time of refund and according to the bank's regulations.
  • The customer will receive a refund of the order value in case the customer cancels the order incorrectly according to regulations and policies of Annam Gourmet
  • The selling price is detailed on the purchase invoice, effective at the time the customer places the order, and includes VAT.
  • Delivery costs are charged for all orders except when the order qualifies for free shipping.
  • 100% credit card payment for a website order and payment must be completed prior to delivery.
  • COD payment only applies to direct sales at the counter or direct deliver by Annam Gourmet within Ho Chi Minh City and Ha Noi area.
  • The currency unit for payment is Vietnam Dong (VND).
  • Payment processed by foreign bank cards may incur exchange rate differences and extra fees according to the bank's regulations. Exchange rates are applied at the time of payment by customers.
- Data and information collecting:
  • To make a transaction, customers need to register to open an account at Annam Gourmet website and provide some necessary personal information.
  • The best benefit is to register with our loyalty member during shopping
  • It is the responsibility of the customer to ensure that the information is correct and accurate. Annam Gourmet will not be liable for damage or loss or legal responsibility arising from the Customer's inaccurate information.
- Data storage and privacy:
  • Customer information and transactions are stored and secured by Annam Gourmet's system.
- Data usage:

Annam Gourmet has the right to use the information provided by the customer to:

  • Make delivery according to the address provided by the customer.
  • Update relevant information about offers, promotions or other announcements.
  • Process orders and problems encountered at the request of the customer.
  • Use information collected from cookies websites to improve the user experience and service quality.
  • Customers are responsible for keeping their account information secure and not sharing any information related to the account and password at Annam Gourmet website on other websites.
- Data Sharing:
  • Annam Gourmet is committed to respecting privacy and the right to protect the personal information and payment information of customers. Annam Gourmet shall not share our customers’ information with any other company, except for third parties directly related to delivery, payment processing, reimbursement, etc.
  • Additionally, Annam Gourmet can provide your personal information in the following truly necessary cases:
  • As required by law.
  • Share with advertising partners like Google for customer behavioral remarketing.
  • Market research and analysis reports and absolutely do not pass to third parties.
- Cookies usage:

Annam Gourmet can automatically collect and store a number of information in the server log including details of how customers use and query Annam Gourmet services. Identifying customer accounts in the browser as well as handling errors, language, browser, etc.

Purpose and scope of data collection

The main data collection on the www.annam-gourmet.com website includes first name, email address, phone number, address, date of birth Such required information is mandatory for customers to provide before accessing the website content, involving when making purchases in order to comply with the alcohol commerce’s law on the online network, as well as ensuring the rights of consumers.

Customers will be solely responsible for the security and retention of all users of the service under their registered name, password, and email inbox. In addition, it is the customer's responsibility to promptly notify us of the unauthorized use, abuse, security breaches, retention of third-party registration names and passwords for appropriate resolution.

Scope of information use

We use the information customers provided to:

  • Providing services and products to customers;
  • Send notifications regarding information exchange activities between customers and website www.Annam Gourmet -asia.com
  • Prevent activities that destroy customer's user account or customer imitation activities;
  • Contact and resolve customers in special cases
  • Do not use personal information of customers outside the purpose of confirmation and contact related to the operation at the website https://annam-gourmet.com/
  • In case of legal requirements: we are responsible for cooperation in providing customer’s personal information when requested from judicial authorities including Procuracies, courts, police agencies investigate related to certain law violations of customers. Other than that, no one has the right to infringe on the personal information of customers.
Information storage time period

Customer Personal Data will be stored until a cancellation request is made. Apart from that, in any case, customer’s personal information will be kept confidential on the server of the website. In case of information is suspected fake, violating regulations, or in-active over 6 months, such information will be deleted.

People or organizations allowed to access the data

The information requested by us during the consultation and purchase process will only be used to the full scope as section 2 of this Policy. Included customer support and providing authorities when required.

Besides that, such information will not be disclosed to any other third party without the customer's consent.

Media and tools for users to access and edit their personal data.
  • Customers can log into their accounts to adjust their personal information or send a request to us for assistance in checking, updating, adjusting, or canceling their personal information.
  • Customers have the right to submit complaints about the disclosure of personal information to third parties to the Website Management. Upon receiving this feedback, we will reaffirm the data, be responsible for answering the reason, and instructing users to restore and secure the information.
  • Hotline: 1900 63 64 31