ABOUT ANNAM GOURMET E-COMMERCE
Is an electronic information page set up to serve part or the whole process of buying and selling goods or providing services, from displaying and introducing goods or services to entering into contracts, providing service, payment and after-sales service.
No, we have the same price for both of them.
Please contact us via hotline 1900 63 64 31 or email: [email protected]
You can also contact us on social fanpage: Facebook Messenger, Instagram, Zalo.
Each issue takes different time to resolve, so we will try to support you as soon as possible right after you contact Annam Gourmet customer service center.
LOYALTY PROGRAM
Customers can join our Loyalty Program to enjoy the Privileges such as redeeming points, birthday gifts and other benefits.
You can join the Loyalty program by registering an account at Annam Gourmet offline store or on online, you can also download the Annam Gourmet app on Google Play and App store to register and manage your account.
If you need to help resetting your password:
- Click the forgot password and enter your username on the account.
- Check your inbox for a password reset email
- Click on the URL provided in the email and start setting your new password.
You can also contact our hotline to be supported in changing your password.
You can come to My account page in our Ecommerce platform to change some permission information.
Yes sure, you can use your point to exchange to Evoucher then use to make a payment with the order as normal.
You just need to choose your Invalid e-voucher to apply on payment step.
PROMOTIONS
All upcoming promotions and events news will be updated on our website, fanpage and at store. If you are a member of Annam Gourmet, you will receive a monthly Newsletter email or more than that.
You can also download the Annam Gourmet App to be updated with the special offer, event via notification feature. So don’t forget to subscribe to Annam Gourmet to receive Newsletter about the hot deals and news.
Please contact with us via hotline 1900 63 64 31 or email: [email protected]
You can also contact us on social fanpage: Facebook Messenger, Instagram, Zalo.
For retail customers, Annam Gourmet applies different policies for different Loyalty status. If you would like to receive a special offer for your big order, Annam Gourmet store will contact and discuss with you specifically.
For wholesale customers and other partners, the price discount policy will be discussed and shown specifically in contract or agreement when you work with our sales team.
ORDER & DELIVERY
You can place your order on a website or visit our shop for direct consulting. You can also contact us via hotline 1900 63 64 31 You can also contact us on social fanpage: Facebook Messenger, Instagram, Zalo.
Yes, you need to create your Account before making the order
You can follow up your order via your registered email or phone
In case, you haven’t received the email order confirmation, please contact our hotline 1900 63 64 31 to check and be supported for your order.
You can only cancel your order on the web before it has been processed for delivery. Please call our hotline: 1900 63 64 31 to cancel your order and other supports.
Delivery time depends on your area and your choice delivery method. It takes around 2-3 hours for express delivery within HCMC – Hanoi, which is covered by express agency’ drivers.
The delivery fee depends on distance from your area. Shipping fee is applied differently among areas within the cities and outside the cities, among cities and provinces.
Which is covered by express agency’ drivers within HCMC – Hanoi areas
Yes, in check out order, you can choose “ Home delivery” or “ Collect at store” service.
Please contact us via hotline 1900 63 64 31 or email: [email protected]
You can also contact us on social fanpage: Facebook Messenger, Instagram, Zalo.
You can put it on the Wishlist, it will be notice for you when we have stock back
Sorry, you can not create the order which is out of stock. You can put it on the Wishlist.
PAYMENTS
We accept both cash and credit cards for your payment.
Please contact us via hotline 1900 63 64 31 or email: [email protected]
You can also contact us on social fanpage: Facebook Messenger, Instagram, Zalo.
Please contact us via hotline 1900 63 64 31 or email: [email protected]
You can also contact us on social fanpage: Facebook Messenger, Instagram, Zalo.
Customers can use E-voucher on the Ecommerce website to pay their order.
RETURN & EXCHANGE
Customers will agree to check carefully the quality and quantity of products delivered by Annam Gourmet drivers or by express delivery service. You have the right to refuse to receive the products in case of any mistake from Annam Gourmet, and please contact us within 24 hours for more support: returning, exchanging or refunding.
Because of special characteristics of our products, once you sign to confirm reception, you agree that the products cannot be returned in any case.
You can refuse to receive right the time our driver delivery Order for you, or please contact us via hotline 1900 63 64 31 or email: [email protected]
We apologize for this inconvenience. Please visit to the store you bought the items
Sorry, when the order is on the way to delivery to you, you can not make a cancellation. We only accept delivery back when our products are on damaged or wrong product delivery only.
The refund after being approved by AGM & Bank will be sent back via customer bank account from 7-45 working days depending on the customer bank account
PRODUCT INFORMATION
The product information is fully displayed on each product page. You can also contact our store, hotline, fanpage for more product information.
There are over 11 000 products currently available for sale at AGM stores and online.
All the products selling at Annam Gourmet included VAT 10%
Customers can only find products exclusively distributed by Annam Gourmet
Our team of food experts carefully selects the suppliers we work with to guarantee products traceability and offer you fine and fresh products. We do blind tests to select products validated by all of our team, we pay special attention to select trustworthy suppliers with quality certificates (ISO, HACCP..).
SUPPORT
If you have any issue regarding product or service, please contact us via hotline 1900 63 64 31
or email: [email protected]
You can also contact us on social fanpage: Facebook Messenger, Instagram, Zalo.
You can only cancel your web order before it has been processed for delivery. Please call our hotline to cancel your order and other supports.
If your account is being used by someone, please contact our hotline as soon as possible for security actions to lock a temporary account and protect your points. We will re-active the account after solving all issues that happened to your account and change your account password.
If you meet any trouble about service, website... which bring you bad shopping experiences, please do not hesitate to contact us via email: [email protected] or hotline 1900 63 64 31, we will try to get back to you and support you as soon as possible.
Each issue takes different time to resolve, so we will try to support you as soon as possible right after you contact Annam Gourmet customer service center.
SERVICE
We offer great customer services to make your shopping experience more enjoyable and convenient such as home delivery, gift wrapping, rental raclette,..
Currently, we offer 2 delivery methods for online order:
- Express delivery: within 2-3 hours
- Schedule delivery : according to customer timeline
Annam Gourmet is one of leading companies in the high end retail market, we import directly over 11.000 products. At Annam Gourmet , you can easily find products with reasonable price as well as enjoying the promotion and professional services.
